PRIVACY POLICY

At Newcastle Climbing Services, we are committed to protecting your privacy and handling your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Notice explains how we collect, use, store, and share your personal information when you use our website. 

We collect data in various ways, such as when you fill out a contact form, make a booking, sign up for information on future courses, or simply by Browse our pages (through cookies and analytics). The types of data we gather may include contact information like your name and email address, details such as phone number, payment information (through bank transfer).

We process this data for specific purposes such as fulfilling your bookings and providing information on bookings and payment, sending you relevant communications (with your consent), and complying with legal obligations.

We retain your personal data only for as long as necessary to fulfil these purposes or to meet legal and regulatory requirements. For example, we typically keep transaction records for [e.g., 6 years for tax purposes] and marketing consent for as long as you wish to receive communications. Your data may be shared with trusted third parties who assist us in operating our website and providing our services, such as analytics providers, strictly under contractual agreements that ensure their compliance with data protection laws. Crucially, you have specific rights regarding your personal information: the right to access the data we hold about you, the right to rectification if your data is inaccurate or incomplete, and the right to erasure (also known as the 'right to be forgotten') in certain circumstances. To exercise any of these rights, or if you have any questions about our privacy practices, please contact us at gareth.dunn@newcastleclimbingservices.co.uk.